Posted By Aimee Wilson - Occasions To Savor

As an enterpreneur, I observe how other service professionals treat their customers.  I also take note of the gap between how I expect service professionals to treat me as their customer and how I am actually treated.  This is just one way I seek to improve my level of customer service.

On a regular basis, I get a lesson on customer service from our Yardman.  Yes, he has a name.  However, he refers to himself as the Yardman.  I absolutely love it.  Why?  When he says it, I know exactly what we are getting.  It is like a Pavlovian response.  Here is what it signals to me:

1. He is reliable and is right there when we need him.

2. He takes care of our yard just as he promised.

3. He makes subtle suggestions on other areas we might need work on, like he is not ignoring other ways we may need service.

Our Yardman makes us feel taken care of and that we are not just another client where he only does his original assignment.  I see him as a true professional. Who could ask for anything more from someone you do business with on a regular basis?

Savor life's best,

Aimee

 

 

 


 
Posted By Aimee Wilson - Occasions To Savor

Recently, I read a tweet about people looking for shortcuts.  While some shortcuts in life may not be the best, all shortcuts aren't bad.  Taking some steps out of a process qualifies as a shortcut.  Shortcuts can simplify a process or route.  When shortcuts are related to traveling, it can be useful in many ways.

I found a few shortcuts that I am especially proud of regarding routes I frequent.  By cutting through some streets and avoiding traffic lights, I save time, gas, and money.  These are important resources for most people.  Are they important to you?

This reminds me of my current full-time job, which I started well over a decade ago.  One of the attractive features was traveling all over Philadelphia.  My secondary gain with taking this position was the opportunity to learn Philadelphia, a nearby major city that I was unfamiliar with.  Although I learned to navigate Atlanta, GA in college and Charlotte, NC in graduate school, I wanted the same for my hometown, Philadelphia.

Knowing where you are going and getting there in the most efficient way can be empowering!  I'll have more on the other kind of shortcuts later.

Savor life's best,

Aimee


 
Posted By Aimee Wilson - Occasions To Savor

If it is Sunday evening, it is The Next Food Network Star showing on my television.  I am honestly hooked and perked up even more tonight when one of the principles I am instilling in my son came up - Follow the Rules.

Now, the presumption of the contestants on The Next Food Network Star is that they all have the culinary prerequisites to be on the show.  Whether their style of cooking is enjoyed by others is critical in this competition.  Then, the added twist is the time crunch.  Finally, mix in the calm and ease of presenting themselves and their food in front of the camera.

This week, the eliminated contestant did not seem to have the tasty dishes on a consistent basis as well as had an uneasiness in front of the camera.  In his camera challenge, he did not describe his pepper dish in vivid terms with passion and conviction (that is, his camera challenge appeared to lack nonverbal and verbal cues, like adjectives).  This contestant clearly had a vibrant personality yet he struggled to open up on camera.  Where was the "Know, Like, and Trust" factor with this eliminated contestant?

The other bottom two contestants just flat out did not follow the Star Challenge either by the spirit of the challenge (connection to his childhood food stories, like the other contestants) or the letter of the challenge (made breaded chicken instead of fried chicken). 

Just a few more episodes to savor...

Savor life's best,

Aimee

 

 


 
Posted By Aimee Wilson - Occasions To Savor

Last week, my son's preschool had a fundraiser at a bouncing place.  If you have not been to one of the bouncing places, it is an indoor moonbounce and entertainment place.  The "equipment" includes blow-up slides, boxing rings, obstacle courses, and just regular moonbounces, depending on the vendor, location or franchise.

Some of the adults were so excited to bounce too!  It is a simple concept:  jump up and down and let the giggles come and the energy work itself out.  There must be a sense of freedom that comes with bouncing because kids just love it.  Where else can the young and young-at-heart come together for such a simple concept like fun?

Savor life's best,

Aimee

www.OccasionsToSavor.com

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Posted By Aimee Wilson - Occasions To Savor

I was cleaning up my desktop and saw a link to a website about creating your perfect day.  I wondered if I believed in a perfect day.  When would perfection matter to me?

It made me think about the long weekend I just experienced.  If you are raising children, having a day that is free of meltdowns, outbursts, or constant redirection and full of cooperation and politeness could be considered a perfect day.  Or, you could view the internal peace you feel regardless of the meltdowns, outbursts, or constant redirection you may experience. 

For me, I had a near perfect weekend in that I was well-rested, had good breakfasts (my favorite meal of the day), a great workout, and new experiences (one of which included giving my incredibly patient 4 year old his first haircut from me).

With the strength and peace I experienced, I do not need perfection.  Near perfection is just fine with me.

Savor life's best,

Aimee

www.OccasionsToSavor.com

Follow me on Twitter!


 


 
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