I am discovering the sweetest sound to people truly is their name. When I am in a store or obtaining customer service on the telephone, I use the person's name at the beginning and the end of the telephone call, if they provided it. A quick glance at their name badge, when in person, or kindly asking their name before you start receiving service goes a long way to the type of customer service you receive. In fact, in an unscientific way, I found that the quality of customer service goes up significantly when on the telephone. Perhaps it warms the interaction.

I did not make this up. I am simply taking a page from Dale Carnegie's How to Win Friends and Influence People, Chapter 6, to be precise. Try it. Let the other person hear the sweetest sound!

Savor life's best,

Aimee